As COVID-19 recedes into the memory, hybrid working is here to stay. The latest Government figures show that a third of us work flexibly, including time at home and in the office. Organisations, including Holman, have had to adapt – adopting agile working practices and new structures to continue to perform.

Three years after the first lockdown, we explore how Holman has adapted and changed to continue delivering for our customers. Is hybrid working improving the customer experience?

Managing the matrix

At Holman, we’re here to support our fleet customers – meaning the traditional 9-5 was never an option. Instead, we have shaped our service around your requirements – adapting as these have changed.

We provide our clients with the information, insight, expertise, and support to optimise their fleet operations. Our Buy, Drive, Service, Sell model offers support throughout the business lifecycle. It’s designed to help them drive what’s right.

Holman is a global business with a strong local focus. Today, we operate with total transparency and impressive agility to maintain and improve customer relationships. We’ve adopted a matrix structure where team members can collaborate on projects. Working across traditional team boundaries enables us to react faster to urgent issues and emerging challenges.

Data is more important than ever in optimising fleet operations, and it is central to how we work internally and externally. We’ve developed industry-leading data collection, analysis, and reporting to inform everything we do. Team members can access this wherever and whenever they want, providing real-time insights and processing them into actions.

Creative workspaces

Changes in culture and organisational structures have been matched by greater freedom and flexibility for our teams. Fewer people in the office have enabled us to get creative with spaces to support collaborative working. Rows of desks have been replaced by open-plan spaces where people can work together, brainstorm and converse.

We recognise that to achieve our vision of the “One Holman” team, we must find a balance between working from home and in-office. The requirements of our customers and our responsibilities drive this. Like all organisations, we continually review processes and feedback from our internal staff and external customers to help us achieve the optimal structure.

Embracing change

The COVID-19 pandemic highlighted the need for flexibility and adaptability to be part of organisational culture. In response, we’ve increased collaboration with our customers, as well as providers, partners, and peers. Together, we’re able to create industry-leading fleet solutions. We’ve embedded a culture of open communication and continual improvement, enabling us to deliver more for every customer.

The fleet world is in flux, with many of the old certainties gone. As hybrids and EVs replace fossil-fuel-powered vehicles, fleet managers face tough choices. The changes we’ve made to our business – increasing teamwork, embracing change and ensuring a culture of collaboration – enable us to support you on this journey. We’re also pioneered new approaches to fleet funding that give our customers the confidence and flexibility to operate in challenging and changeable environments.

The business today looks very different from when it was founded over 100 years ago. We’re still a family-run business, but our family and culture stretch across the world. Together, we are: One Holman, One Vision, One Direction.

Learn more about our global organisation or our history.